Refund Policy

Effective Date: January 1, 2025

At Quanteliora, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our courses, programs, and consultations.

1. General Refund Principles

Our refund policy is designed to be fair to both our students and our business. We understand that circumstances change, and we strive to accommodate reasonable requests while protecting the integrity of our educational programs.

1.1 Eligibility

Refund eligibility depends on several factors including:

• Type of service purchased
• Time elapsed since purchase
• Amount of service consumed
• Reason for refund request
• Compliance with our Terms and Conditions

1.2 Non-Refundable Items

The following are generally non-refundable:

• Digital materials that have been downloaded or accessed
• Completed consultation sessions
• Administrative and registration fees
• Services purchased at promotional or discounted rates (unless otherwise stated)
• Third-party certification fees

2. Course Refund Terms

2.1 Multi-Week Courses

For our standard multi-week courses (6-12 weeks duration):

2.2 Workshop and Short Programs

For intensive workshops and programs of 1-5 days duration:

• More than 7 days before start: Full refund minus €30 administrative fee
• 3-7 days before start: 50% refund
• Less than 3 days before start: No refund
• After program begins: No refund

2.3 Advanced Communication Program

For our premium 12-week Advanced Communication Program:

• Full refund available up to 21 days before program start (minus €100 administrative fee)
• No refunds after program commencement
• Special payment plans may have different terms

3. Consultation Services Refund Terms

3.1 Individual Consultations

• Cancellation 48+ hours in advance: Full refund or free rescheduling
• Cancellation 24-48 hours in advance: 50% refund or reschedule with €25 fee
• Cancellation less than 24 hours: No refund, may reschedule for 50% of session fee
• No-show: No refund, full session fee applies

3.2 Consultation Packages

For multi-session consultation packages:

• Unused sessions may be refunded pro-rata within 90 days of purchase
• Minimum of €50 administrative fee applies
• After 90 days, unused sessions expire with no refund
• Packages purchased at discount rates are non-refundable

4. Special Circumstances

4.1 Medical or Family Emergencies

We understand that unexpected life events occur. In cases of serious medical emergencies or family crises, we may offer:

• Extended credit toward future services
• Flexible rescheduling options
• Case-by-case refund consideration with appropriate documentation

Documentation may be required (e.g., medical certificates, official notices).

4.2 Service Quality Issues

If you are dissatisfied with the quality of our services:

• Contact us within 7 days of the issue occurring
• Provide specific details about your concerns
• Allow us opportunity to address and resolve the issue
• Refunds will be considered if resolution cannot be achieved

We are committed to student satisfaction and will work to resolve any legitimate concerns.

4.3 Technical Issues

For online services affected by technical problems:

• Issues on our end: Full make-up session or pro-rated refund
• Issues on your end: No refund, but may offer one-time rescheduling
• Extended outages: Pro-rated refund or credit for affected time

4.4 Course Cancellation by Quanteliora

If we cancel a course or program:

• Full refund of all fees paid
• Option to transfer to alternative course or date
• Priority enrollment in future sessions
• Refunds processed within 10 business days

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact us promptly: Email [email protected] with your request
2. Provide required information:
   • Your full name and contact information
   • Course or service name and purchase date
   • Receipt or invoice number
   • Reason for refund request
   • Supporting documentation (if applicable)
3. Await review: We will review your request within 5 business days
4. Receive decision: You will be notified of approval or denial
5. Processing: Approved refunds are processed within 10 business days

5.2 Required Documentation

Depending on your situation, you may need to provide:

• Proof of purchase (receipt, confirmation email, invoice)
• Medical certificates (for health-related cancellations)
• Official documentation (for emergency situations)
• Detailed explanation of service quality concerns

5.3 Review and Decision

Each refund request is reviewed individually. Our decision will consider:

• Circumstances of the request
• Compliance with policy terms
• Documentation provided
• Previous refund history
• Overall fairness to all parties

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• Review period: Up to 5 business days
• Processing time: 7-10 business days
• Bank processing: Additional 3-5 business days
• Total timeframe: Typically 10-20 business days from approval

6.2 Refund Method

Refunds are issued using the original payment method whenever possible:

• Credit/Debit Card: Refunded to original card
• Bank Transfer: Refunded to originating account
• Cash Payments: Refunded by check or bank transfer

If the original payment method is unavailable, alternative arrangements will be made.

6.3 Partial Refunds

Partial refunds may be issued when:

• You've completed part of a course or program
• Some materials or services have been delivered
• Administrative fees apply
• Cancellation occurs after specified deadlines

Calculation of partial refunds will be clearly explained in your refund notification.

7. Alternatives to Refunds

In many cases, we can offer alternatives that may better serve your needs:

7.1 Course Credit

• Transfer your payment to a different course or program
• Valid for up to 12 months from original purchase date
• Can be applied to services of equal or greater value
• No administrative fees for transfers

7.2 Rescheduling

• Move to a later session of the same course
• Subject to availability
• One free reschedule; subsequent changes may incur fees
• Must reschedule within 6 months

7.3 Service Substitution

• Exchange for different but equivalent services
• Private consultation in place of group course (with price adjustment)
• Online format instead of in-person (or vice versa)

8. Special Promotional Terms

8.1 Discounted Purchases

Services purchased at promotional rates or with discount codes:

• May have modified refund terms
• Typically offer reduced refund percentages
• Specific terms disclosed at time of purchase
• Early bird pricing subject to stricter cancellation terms

8.2 Bundle Packages

Multi-service packages or bundles:

• Must be refunded as complete packages
• Individual services within bundles cannot be partially refunded
• Unused portions may convert to credit at discounted rate

8.3 Gift Certificates

• Non-refundable once purchased
• May be transferred to another person
• Subject to expiration dates as stated on certificate
• Can be applied to any Quanteliora service

9. Dispute Resolution

9.1 If You Disagree

If you disagree with a refund decision:

1. Request a detailed explanation of the decision
2. Provide any additional information or documentation
3. Ask for escalation to senior management
4. Allow up to 10 business days for review of appeal

9.2 Final Decision

All refund decisions made by Quanteliora management are final. If you remain dissatisfied, you may pursue resolution through:

• Consumer protection agencies in Portugal
• Mediation services
• Legal channels as outlined in our Terms and Conditions

10. Fraudulent Refund Requests

We take fraud seriously. Fraudulent refund requests may result in:

• Immediate denial of refund
• Termination of account and services
• Ban from future services
• Legal action if warranted

Examples of fraudulent behavior include providing false documentation, misrepresenting circumstances, or chargebacks without attempting resolution.

11. Chargebacks

If you initiate a chargeback with your financial institution:

• We will provide documentation to dispute illegitimate chargebacks
• Access to services and materials will be suspended pending resolution
• Valid chargebacks will be honored according to this policy
• Chargeback fees may be charged to you if chargeback is found to be unjustified

We strongly encourage contacting us directly before initiating a chargeback to resolve any issues.

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated effective date
• Apply to purchases made after the modification date
• Not affect refund terms for prior purchases
• Be communicated to active students if significantly different

13. Contact Information for Refund Requests

14. Additional Information

14.1 Currency

All refunds are processed in Euros (€), the currency of original purchase.

14.2 Tax Implications

You are responsible for understanding any tax implications of refunds in your jurisdiction.

14.3 Record Keeping

We recommend keeping records of:

• Purchase confirmations and receipts
• Refund request correspondence
• Refund approval notifications
• Bank statements showing refund received

15. Acknowledgment

By purchasing services from Quanteliora, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy works in conjunction with our Terms and Conditions and Privacy Policy.

We value your business and strive to provide exceptional educational services. If you have questions about this Refund Policy, please contact us before making a purchase.

Last Updated: January 1, 2025